Refund policy — room designer

The 7-day unused-credit rule

You may request a refund within 7 days of a successful purchase if all credits issued from that purchase are unused. This applies to monthly plans, annual plans, renewals and one-time credit packs. Eligibility is assessed against the specific purchase and its credit-usage records, not just your current total balance. For an annual plan, using any monthly allowance from the annual purchase counts as usage of that purchase.

Requests after 7 days, or purchases with used credits, are normally ineligible under this voluntary policy. Your mandatory rights under applicable consumer law remain unaffected, including rights concerning defective or undelivered services.

How to request a refund

Email support@ai-room-design.online or open a ticket through Contact support. Include your account email and Stripe receipt or order reference. You do not need to send your full card number, security code or password.

Our support team reviews the purchase date, payment status and credit history. Submitting a request does not automatically issue a refund. If approved, the refund is returned through Stripe to the original payment method; the time it takes to appear depends on Stripe and your payment provider.

What happens to credits and subscriptions

A full refund removes the credits and paid access funded by that purchase, including any future monthly allowance from a refunded annual purchase. Partial refunds, if agreed during review, reduce the corresponding credit entitlement. Credits or access bought separately are not removed simply because another order was refunded.

To stop future subscription charges, also cancel through your account's billing settings, or explicitly ask support to cancel when requesting the refund. A refund of an earlier payment does not by itself cancel future renewals. Cancelling a subscription alone does not issue a refund; access normally continues until the end of the paid period.

Failed generation

When generation is confirmed to have failed, the task's reserved credits are restored. This is a credit adjustment, not a cash refund. If the task status or balance seems wrong, contact support with its task reference so we can investigate.

Contact

The service is offered under the trading name Ai Room Design, based in Hong Kong. Billing and refund questions: support@ai-room-design.online. Please also read our Terms of service.